Tailored engagement
Operational Diagnostic
Identify what is driving several connected operational problems, distinguish causes from consequences and decide what the business should change first.
Best suited to
When the visible problem is probably not the whole problem.
This diagnostic examines connected evidence across people, process, systems, information and operating rhythms. It provides decision-ready direction; it does not quietly smuggle every future system build into the starting fee.
Starting scope
One small business or defined operating area, up to five stakeholder perspectives and an agreed evidence set.
Evidence required
- Defined sponsor, symptoms, risks and attempted fixes
- Agreed stakeholders, documents and representative examples
- Available performance information and decision history
How the work progresses
Trace the system before prescribing the fix.
Frame
Define the boundary, decisions, symptoms and material risks.
Triangulate
Compare interviews, records, examples and performance signals.
Diagnose
Test interdependencies and separate cause, contributor and consequence.
Prioritise
Sequence recommendations by value, risk, effort, dependency and capacity.
What you receive
Evidence-linked findings and a workable response.
- Diagnostic evidence map
- Root-cause and interdependency findings
- Prioritised recommendations
- Implementation roadmap
- Evidence gaps, limitations and verification requirements
- Decision-ready summary and one factual correction round
What is not included
Building every recommended system, open-ended implementation, specialist audits or assurance, additional entities or major operating areas, or regulated professional advice.
Investment note
The starting price covers the stated diagnostic boundary. Expanded stakeholders, entities, operating areas, specialist assurance or implementation work require written scope approval.
All prices are in Australian dollars. GST treatment, final scope, inputs, timing and exclusions are confirmed before work begins.
Need to understand what is really driving the friction?
Tell TINC what is happening, what has already been tried and which decisions the diagnostic needs to support.
Enquire about this service